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You know the German shepherd with the sensitive stomach and which food finally worked. The online retailer does not. Flo turns what you know into reminders, advice and posts those owners get between visits.
An independent pet shop sells advice with the kibble. Customers come for the advice, and it can keep coming between visits.
The shop that knows the dog.
The regulars love you, the online store is cheaper
A customer who has bought from you for years sees the same bag for a few dollars less on a subscription site and switches without really thinking about it. They did not stop valuing you. They just did not hear from you the week they ran out.
Undercut On Price
Subscription sites selling the same bag for a little less.
Advice Given Free
Your best knowledge handed out in the aisle and never kept.
No Reminder Sent
Customers running out and buying wherever is quickest.
New Owners Miss You
Families with a new puppy who find a big box store first.
Four apps, one shop, no blank page
You correct a draft instead of facing a blank page, and the voice sharpens each time.
MoSocialPets Of The Shop
Customer animals, new stock and the shop dog, posted weekly.
MoBlogsAdvice You Already Give
Food switches, itchy skin and puppy training, written once.
MoMailBefore It Runs Out
A friendly reminder from the shop, timed to the bag.
MoReviewsEvery Review Answered
Including the one about the self-wash line on Saturday.
What it publishes across your shop's year
Built around your own events and the seasons that change what pets need.
- Jan to Mar
New Arrivals
Puppies and kittens from the holidays, and their owners' questions.
- Apr to Jun
Parasite Season
Flea and tick prevention, and spring grooming.
- Jul to Sep
Summer Care
Heat, travel and the dogs who hate fireworks.
- Oct to Dec
Gifts And Stockings
The best retail weeks of the year for pet treats and toys.
What MoFlo accounts in other industries have measured
Other retail businesses we set up differently
A chain with stores across a region runs a different setup, so it does not get this page.
Marketing by company size
The same platform, framed by how many doors or storefronts you run, not by what you sell.
You have questions. We have answers.
The five that come up before a pet shop signs.
How do reminders work if we do not track every sale?
Start with the customers who ask to be reminded. A sign-up at the till for bag running low reminders, with the food and the size, is enough to begin, and each sale is a chance to add a name.
Can we give nutrition advice?
General feeding guidance, yes. Promising that a food cures allergies or joint problems is where the FDA draws the line, because that is a drug claim. The drafts keep to what the label supports.
How do we compete with subscription sites?
On the things they cannot do. Advice in person, a same-day bag when you forgot to reorder, and somebody who asks after the dog by name. Say those out loud, often.
Is social worth it for a pet shop?
Pet photos are some of the most shared content anywhere. Customers love seeing their animal on the shop's feed, and every one of them shows it to their friends.
What does it cost?
MoMail is $79/mo and MoReviews $99/mo. MoSocial and MoBlogs are $149/mo each, and all four together are $299/mo, free for a week and no contract. Most pet shops start with MoMail, because the refill reminder is the first email a regular customer needs.
Sources
- Food and Drug Administration, pet food labeling under the Federal Food, Drug, and Cosmetic Act and 21 CFR Part 501, read 28 September 2026
- California Health and Safety Code section 122354.5, as amended by AB 2152 (2020), operative 1 January 2021, read 28 September 2026. California only; the $5,000 per-animal penalty applies to third and later violations, after a notice to correct.
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